Privacy policy

At Sanora by Dr Sana, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase from our Shopify store.

By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.

1. About Sanora by Dr Sana

Store Name: Sanora by Dr Sana
Email: sanorabydrsana@gmail.com

Sanora by Dr Sana sells skincare and hair-care products through its online store.

2. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with our store, we may collect information such as:

  • Your name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order and purchase information

  • Payment-related information required to process your order

  • Information you provide when contacting customer support

  • Your preferences and communications with us

  • Device information, IP address, browser type, and information about how you interact with our website

  • Information collected through cookies and similar technologies

We only collect information that is reasonably necessary to operate our business, provide our services, process orders, and improve your shopping experience.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders

  • Process payments and provide order confirmations

  • Arrange delivery of your purchases

  • Communicate with you about your orders

  • Respond to your questions, requests, or complaints

  • Provide customer support

  • Improve our products, website, and services

  • Personalize your shopping experience

  • Detect, investigate, and prevent fraud, abuse, or security issues

  • Comply with applicable legal and regulatory requirements

  • Send promotional or marketing communications where permitted by law and where you have provided the required consent

If you receive marketing emails from us, you can unsubscribe at any time by using the unsubscribe option in the email or by contacting us at sanorabydrsana@gmail.com.

4. Payments

Payments made through our store may be processed by Shopify or third-party payment providers.

We generally do not have access to your complete payment card information. Payment providers process payment information according to their own privacy policies and security practices.

5. Shopify

Our online store is hosted and powered by Shopify. Shopify provides the e-commerce platform that allows us to sell our products to you.

Shopify may collect and process personal information when you visit or make a purchase through our store. Shopify's own privacy practices are described in its Consumer Privacy Policy.

You can learn more about Shopify's privacy practices through Shopify's official Privacy Policy.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website, and improve our services and marketing.

Cookies may help us with functions such as:

  • Keeping items in your shopping cart

  • Remembering your preferences

  • Understanding website traffic and usage

  • Improving website performance

  • Providing relevant marketing or advertising, where applicable

You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Where required by applicable law, we may request your consent before using non-essential cookies or similar tracking technologies.

7. How We Share Your Information

We may share personal information when reasonably necessary to operate our business, including with:

  • Shopify and Shopify service providers

  • Payment processors

  • Shipping and delivery providers

  • Website, technology, analytics, and marketing service providers

  • Customer support providers

  • Professional advisers where necessary

  • Government authorities or law-enforcement agencies where required by law

We do not sell your personal information for money.

We only share information with third parties when reasonably necessary to provide services, process transactions, operate our website, protect our business, or comply with legal obligations.

8. Order and Delivery Information

When you place an order, we use the information you provide to process and deliver your purchase.

This may include sharing your name, phone number, address, and relevant order information with shipping or delivery providers so that your order can be delivered to you.

9. Marketing Communications

If you choose to subscribe to our marketing communications, we may send you information about:

  • New products

  • Product launches

  • Special offers

  • Discounts

  • Promotions

  • Updates from Sanora by Dr Sana

You may unsubscribe from marketing communications at any time.

Transactional communications, such as order confirmations, shipping updates, and important account or service messages, may still be sent when necessary to fulfill your order or provide our services.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

When personal information is no longer reasonably required, we may delete or anonymize it, subject to applicable legal requirements.

11. Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

12. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request restriction of certain processing

  • Object to certain uses of your information

  • Withdraw consent where processing is based on consent

  • Request information about how your personal information is used or shared

To make a privacy-related request, please contact us at:

Email: sanorabydrsana@gmail.com

We may need to verify your identity before processing certain requests.

Your privacy rights may vary depending on your location and applicable law, and some requests may be subject to legal limitations.

13. Children's Privacy

Our website and products are not intended to knowingly collect personal information directly from children without appropriate consent.

If you believe that a child has provided us with personal information without appropriate authorization, please contact us at sanorabydrsana@gmail.com so that we can review and take appropriate action.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers, or other services.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before providing them with personal information.

15. International Customers

If you access our website or purchase our products from outside Pakistan, your information may be processed by service providers located in countries other than your country of residence.

Different countries may have different privacy and data-protection laws. Where applicable, we will take reasonable steps to handle personal information in accordance with applicable legal requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your information.

17. Contact Us

If you have questions about this Privacy Policy, want to make a privacy request, or have concerns about how your information is handled, please contact us:

Sanora by Dr Sana
Email: sanorabydrsana@gmail.com

We will make reasonable efforts to respond to your privacy-related inquiry.