Shipping policy

At Sanora by Dr Sana, we are committed to delivering your skincare and hair-care products safely and conveniently. Please read the following shipping policy before placing your order.

1. Shipping Charges

We offer the following shipping options:

  • Advance Payment: FREE SHIPPING on orders paid in advance.
  • Cash on Delivery (COD): A flat Rs. 250 shipping charge will be added to COD orders.

Shipping charges, where applicable, will be displayed during the checkout process before you complete your order.

2. Order Processing

Orders are processed after successful order confirmation.

For advance-payment orders, processing will begin once the payment has been successfully received and verified.

For COD orders, we may contact you to confirm your order before dispatch.

Please make sure that your name, phone number, and delivery address are correct when placing your order. Sanora by Dr Sana is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

3. Delivery

Orders are delivered to the shipping address provided at checkout.

Delivery times may vary depending on the customer's location, courier service, weather conditions, public holidays, and other circumstances beyond our control.

Once your order has been dispatched, you may receive relevant tracking or delivery information where available.

4. Cash on Delivery (COD)

For COD orders:

  • A Rs. 250 shipping charge applies.
  • Payment must be made to the courier at the time of delivery.
  • Please ensure someone is available to receive and pay for the parcel.
  • Repeated refusal or non-acceptance of COD parcels may affect your ability to place future COD orders.

5. Advance Payment

Customers who choose to pay in advance receive FREE SHIPPING.

Once the payment has been successfully confirmed, the order will be processed for dispatch.

6. Delayed or Undelivered Orders

While we make every effort to ensure timely delivery, delays may occasionally occur due to courier issues, incorrect addresses, weather, public holidays, high order volumes, or other circumstances beyond our control.

If your order is delayed or you believe your parcel has been lost, please contact us so we can assist you.

7. Damaged Parcels

Please inspect your parcel when you receive it.

If your parcel appears damaged, tampered with, or opened, please contact us as soon as possible with photographs or videos of the parcel and the products received.

This will help us investigate the issue and provide appropriate assistance.

8. Contact Us

If you have any questions regarding your order or shipping, please contact us:

Sanora by Dr Sana
Email: sanorabydrsana@gmail.com