Terms of service

Welcome to Sanora by Dr Sana. These Terms of Service ("Terms") govern your use of our website and your purchase of products from our online store.

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms. Please read them carefully before using our website or placing an order.

1. About Our Store

Store Name: Sanora by Dr Sana
Email: sanorabydrsana@gmail.com

Sanora by Dr Sana offers skincare and hair-care products through our online store.

2. Eligibility

By using our website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.

  • The information you provide to us is accurate and complete.

  • You will use our website only for lawful purposes.

If you are purchasing products on behalf of another person, you confirm that you have permission to provide their information and place the order on their behalf.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, ingredients, sizes, and other information displayed on our website are accurate.

However:

  • Product colors and appearance may vary depending on your device or screen.

  • Packaging may change from time to time.

  • Product availability may change without notice.

  • We reserve the right to correct errors or inaccuracies on our website.

We may limit the quantity of products that can be purchased by a customer or refuse an order where reasonably necessary.

4. Skincare and Hair-Care Products

Our products are intended for their stated cosmetic or personal-care purposes.

Individual results may vary depending on factors such as skin type, hair type, usage, and individual circumstances.

Customers should read product descriptions, ingredient information, directions, warnings, and usage instructions before using a product.

If you have known allergies, sensitivities, or concerns about a particular ingredient, you should review the ingredient list carefully and, where appropriate, consult a qualified healthcare professional before use.

Stop using a product if you experience an adverse reaction and seek appropriate professional advice where necessary.

Unless specifically stated otherwise, our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email or other available communication method. An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to accept, decline, cancel, or limit an order for reasons including:

  • Product availability

  • Pricing or listing errors

  • Incorrect customer information

  • Suspected fraudulent or unauthorized activity

  • Delivery limitations

  • Errors in the order

  • Other legitimate business or legal reasons

If we cancel an order after payment has been received, we will take reasonable steps to arrange an applicable refund.

6. Pricing

All product prices are displayed on our website in the applicable currency.

Prices may change at any time without prior notice. Any price change will not affect an order that has already been accepted, except where an adjustment is required due to an obvious pricing or listing error.

Additional charges, such as applicable delivery charges, taxes, duties, or other fees, may apply depending on the order and destination.

7. Payment

We accept the payment methods displayed on our website at the time of purchase.

You agree to provide accurate and complete payment and billing information.

If a payment is declined, reversed, disputed, or otherwise not successfully completed, we may cancel or suspend the related order.

Payment information may be processed by third-party payment providers. We do not guarantee the availability or uninterrupted operation of any particular payment method.

8. Cash on Delivery

Where Cash on Delivery ("COD") is offered, customers are responsible for providing an accurate delivery address and valid contact information and for being available to receive the order.

We may restrict or suspend COD availability for certain customers, locations, products, or orders where reasonably necessary.

Repeated refusal to accept COD orders may result in restrictions on future COD purchases.

9. Shipping and Delivery

We will make reasonable efforts to process and dispatch orders within the timeframes stated on our website.

Delivery times may vary depending on:

  • Delivery location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Operational delays

  • Incorrect or incomplete customer information

  • Other circumstances beyond our reasonable control

Once an order has been handed over to the relevant delivery provider, delays caused by the delivery provider may be outside our direct control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

10. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are subject to our Refund and Return Policy.

Customers should review that policy before placing an order.

If you receive a damaged, defective, incorrect, or incomplete order, please contact us at sanorabydrsana@gmail.com as soon as reasonably possible and provide the relevant order details and, where appropriate, photographs or other evidence.

We will review the issue and determine the appropriate resolution in accordance with our applicable policies and legal obligations.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at sanorabydrsana@gmail.com.

We cannot guarantee that an order can be cancelled once it has been processed, packed, or dispatched.

Any cancellation, refund, or deduction will be handled according to our applicable Refund and Return Policy and applicable law.

12. Promotions and Discounts

From time to time, we may offer promotional codes, discounts, bundles, giveaways, or other special offers.

Unless otherwise stated:

  • Promotions may have specific terms and expiration dates.

  • Promotional offers cannot necessarily be combined.

  • We reserve the right to modify or cancel a promotion where reasonably necessary.

  • Promotional codes may not be transferred, reproduced, or used in violation of their terms.

Specific terms provided with a promotion will apply to that promotion.

13. Intellectual Property

All content on our website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Photographs

  • Graphics

  • Text

  • Product descriptions

  • Website design

  • Videos

  • Marketing materials

is owned by or licensed to Sanora by Dr Sana, unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.

14. Prohibited Uses

You agree not to use our website:

  • For any unlawful purpose

  • To commit fraud or engage in deceptive activity

  • To interfere with the operation or security of our website

  • To attempt unauthorized access to our systems

  • To introduce malicious software or harmful code

  • To collect or misuse information belonging to other customers

  • To place fraudulent or unauthorized orders

  • To reproduce or exploit our website or content without permission

We reserve the right to restrict or terminate access to our website where reasonably necessary.

15. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, shipping providers, social media platforms, analytics services, advertising services, and other Shopify apps or integrations.

Third-party services are governed by their own terms and policies. We are not responsible for the content, availability, policies, or practices of third-party services.

16. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend, modify, or discontinue any part of the website for maintenance, technical reasons, security reasons, or other legitimate purposes.

17. Limitation of Liability

To the extent permitted by applicable law, Sanora by Dr Sana will not be responsible for losses arising from circumstances beyond our reasonable control, including certain delivery delays, website interruptions, third-party service failures, or events outside our control.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

18. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government actions, strikes, transportation disruptions, internet or technology failures, emergencies, or other events that could not reasonably have been prevented or anticipated.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, products, services, website, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

Your continued use of our website after updated Terms are posted means that you accept the updated Terms, to the extent permitted by applicable law.

20. Governing Law

These Terms will be governed by and interpreted in accordance with the applicable laws of Pakistan, unless applicable law requires otherwise.

Any disputes will be handled by the courts or other appropriate authorities having jurisdiction under applicable law.

21. Contact Us

If you have questions about these Terms of Service, your order, our products, or our policies, please contact us:

Sanora by Dr Sana
Email: sanorabydrsana@gmail.com

We will make reasonable efforts to respond to your inquiry.